FAQs

How can I order from jagjeans.com.ph?

  • Browse through our pages. Click on the styles you like. Specify size, color and order quantity.
  • Click Add to Cart.
  • Once all orders completed, Proceed to Checkout.
  • Fill up the Billing and Shipping information.
  • Click Payment Mode. Click Place Order.
  • An order confirmation will be sent to your email.

Are the products sold at jagjeans.com.ph original?

Jag guarantees all products sold and featured are all original and brand new.

What are the modes of payment for my online purchase?

Bank Deposit

You can deposit your payment to our BDO account:

Account name:

Elite Salesforce International, Inc.

 

Account no:

000-540-246-468

GCASH

Please send details of payment and photo of transaction slip to orders@jagjeans.com.ph. An email notification will be sent to you once payment has been confirmed and processed.

COD(Cash on Delivery)

Cash payment will be collected upon delivery of your orders by our courier.

How many days are the delivery leadtime?

  • For Metro Manila within 1 – 3 business days
  • For Provincial areas within 7 – 10 business days
  • Delivery will start from the time of pick-up from our warehouse.

How can I track my order?

After processing your order, a tracking number will be sent to your email once your order is ready to ship out.

How much is the shipping fee?

Shipping fee depends on the weight (in kg) of your orders and delivery destination.

How can I return and exchange damaged item/s?

  • Damaged item can be returned within 7 days on the following conditions: The item is in original packaging, tags intact, unworn and unused.
  • Present original receipt.
  • Items shall be subject to quality assessment to confirm its condition.
  • If return and exchange is approved – If the same item is not available, you may select any item of the same amount. If the item is of higher value from original purchase, the price difference must be paid. If the value is lower, the price difference is forfeited.
  • Change of mind is not allowed.

How can I cancel my order?

Cancellation of orders may be allowed if the items are not yet shipped. You may contact our customer service for cancellation requests. Please be advised that customers will shoulder all costs of the returned items to our main office unless otherwise provided by applicable laws and regulations.

What if I am not available to receive my orders?

  • You may designate at least 1 authorized person to receive your orders on our Billing and Shipping page – Additional Information re special delivery instructions.
  • We will require for the recipient to present valid ID and sign the waybill.
  • All items stated in the invoice should be accepted and paid for.